The secret of lousy service and how to fix it (part 2)

Last week I promised the answers to why lousy service occurs and how to fix it. If you didn’t read part one, stop now...

Looking at my (life) reflection in a different way

How do you define the word “reflection”? At the moment I'm sitting outside on a sunny day overlooking the Pacific Ocean on the Oregon coast....

Decisions, decisions — how good are you at making them?

Decisions — either by you, your coworker, your boss, your family members, or your customer — drive your success, your lifestyle and your attitude. As...