Thinking about what the customer really wants — and delivering

Thinking. Sales thinking. Service thinking. Business thinking. You have opportunities to think about your business growth and your sales growth every day.The big questions...

Presentation skills: Are you the ‘toast’ of your meetings?

I’m giving a 10-minute talk at Toastmasters in NYC tomorrow night. Subject? Humor — what it is, how to create it and how to...

What you listen to can determine your mood and your fate

Everyone has their own time machine. The only question is: how are you using it?The time machine I’m referring to is music — the...

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SEPT. 20 ISSUE

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