Old National Bank is temporarily changing its service model to banking by appointment and drive-thru in response to the COVID-19 outbreak. Photo by iStock
Old National Bank is temporarily changing its service model to banking by appointment and drive-thru in response to the COVID-19 outbreak.
Starting Friday, the Evansville, Indiana-based bank with a large West Michigan presence shifted to a new service delivery model of appointment, drive-thru and online transactions.
“As the coronavirus situation has evolved, we’ve learned that taking serious precautions now may be the best way to help our clients, colleagues and communities stay safe,” said Jim Ryan, ONB chair and CEO. “That’s why we’re making these important but temporary changes at our banking centers.”
ONB will see clients in its banking centers by appointment only between 9 a.m. and 3 p.m. local time.
The new model will allow ONB team members to clean and disinfect surfaces after each appointment.
Appointments during the first hour of each day will be reserved for clients 60 or older, or those deemed high-risk.
ONB clients must schedule an appointment for withdrawals of $2,000 or more, loan applications, safe deposit box access requests and disputes.
Customers should call their banking center to schedule an appointment. Locations and phone numbers can be found at oldnational.com/locations.
Drive-thru banking will remain open at all locations and hours will not change.
Most ONB banking transactions can be completed in the drive-thru, including check deposits, standard withdrawals, bill payments and transfers.
Clients also can complete many banking transactions at oldnational.com and on the ONB mobile app.