Business relationships are built on trust

When a client and consultant share mutual trust and respect, both parties benefit from the relationship and enjoy long-term success.

Maintaining timely contact, in clear and concise detail, will go far in connecting with your client. By providing leadership that is both accessible and honest, businesses develop a level of trust that is absolutely vital to maintaining long-term relationships with clients.

Like any long-term project with a significant goal in mind, companies looking to capitalize over the long haul are required to think both in big pictures and evolving benchmarks for success. If you’re not setting realistic goals and then meeting those goals, clients will look elsewhere for support that they’re not getting from your services.

Don’t over-promise, but be sure to aim for the very best outcomes that your services can achieve for a client. If you can consistently meet goals set forth by the client, and if you exhibit quality leadership during that process, your businesses will go far together.

For continued success, the network that comes with a project is what will fuel your future business endeavors in that sector. With good work comes good referrals, and you can expect to capitalize on the references you receive from clients benefitting from your communication, leadership and completion of projects to high standards.

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Steve Trudell is the owner of <a href="http://www.courtlandconsulting.com/">Courtland Consulting</a>, a technical services firm with a presence in Grand Rapids. The firm prides itself in providing a team approach and professionalism with every project, providing several core services: system implementation; web and graphic design; project evaluation; and training and e-learning. The firm is celebrating <a href="http://www.courtland25.com/">25 years</a> of service this year. Contact Steve at trudells at courtlandconsulting dot com.