City adjusts services following ‘Stay Home, Stay Safe’ order


Most changes are in effect until 11:59 p.m. April 13. Photo via

The city of Grand Rapids announced updates and additions to temporary service changes following Gov. Gretchen Whitmer’s “Stay Home, Stay Safe” executive order. 

“We are committed to helping to prevent the spread of COVID-19, protect the health of community members and city employees and ensure the continuity of essential city services,” said Mark Washington, Grand Rapids city manager.

The city is extending its previously announced service adjustments to align with the new executive order effective date. The following changes are in effect until 11:59 p.m. April 13 unless otherwise noted:

The following city buildings are closed to walk-in traffic until regular business hours April 14:

  • City Hall at 300 Monroe Ave. NW
  • Grand Rapids Development Center at 1120 Monroe Ave. NW
  • All Grand Rapids Fire Department stations
  • Grand Rapids Police Department headquarters at 1 Monroe Ave. NW
  • Mobile GR-Parking Services Department at 50 Ottawa Ave. NW
  • Parks and Recreation and Public Works departments at 201 Market Ave. SW
  • Water Resource Recovery Facility at 1300 Market Ave. SW
  • Water Administration Building at 1900 Oak Industrial Drive NE

Staff members are available to provide services via email (, phone (616-456-3000) or 311 Customer Service. The city’s website also offers a wide range of services.

Community members who require police services are encouraged to:

  • File a report online or by phone
  • Advise the 911 operator of anyone in their home who is sick or under quarantine
  • Meet responding officers outside their home and maintain the recommended 6 feet separation

The new filing deadline for 2019 city of Grand Rapids income tax returns is July 31. This follows the Treasury Department and IRS announcement that the federal income tax filing due date is extended to July 15.

City taxpayers may defer income tax payments due April 30 to July 31 without penalties and interest regardless of the amount owed.

All pending court cases with the Income Tax Department are postponed for 90 days or dismissed without the need to contact the office. Individuals to whom this applies will receive a notice in the mail this week.

City commission meetings are postponed until April 14. When meetings resume, seating in the commission chambers will be reduced, per health officials’ recommendations. Electronic means of participation will be established and announced in advance of this and other public meetings.

The March 26 and April 9 planning commission meetings are postponed. Business will be pushed to the next available meeting in April or May.

Nonessential meetings of boards and commissions are postponed. Depending on the business necessity, meetings will be rescheduled as possible in April and May.

Water service shutoffs are suspended through April 30 and accounts in shutoff status are to be restored.

The city’s yard waste drop-off site won’t reopen for the season until April 14. It previously was scheduled to open April 6.

The office of special events suspended all special event permit services.

Parks and recreation facility rentals are suspended. A full refund will be provided.

Public engagement is postponed. This includes engagement opportunities for Vital Streets projects, office of oversight and public accountability, office of equity and engagement, parks facilities and the city/Kent County consolidated plan for community development block grant.

Rental certification inspections of all types are suspended. Existing certifications due in March and April will be extended through May 31. Code enforcement staff will issue extensions and reschedule certification inspections as necessary.

No new applications for community development block grant contracts for housing rehabilitation and lead remediation are accepted.

Interior inspections of occupied residential units for code enforcement, water services and lead remediation projects are suspended except in the case of an emergency health, safety or welfare concern. 

Mobile GR-Parking Services Department has made the following changes:

  • Launch a temporary free parking zone program for downtown and neighborhood businesses to help them with their drop-off and takeout services. As part of the program — which is by request only — the department provides at least two parking spaces in front of a business. The program is for businesses in areas with or without metered parking.
  • Temporarily suspend metered parking enforcement downtown and in neighborhood business districts until further notice and reprioritize enforcement on safety violations such as “No Parking” and blocking crosswalks. Specific attention is paid to medical facilities, Grand Rapids Police Department and areas that are providing food pickup services.
  • Temporarily suspend enforcement in residential parking permit zones and halt enforcement of the seasonal odd/even and same-side parking restrictions set to end April 1.

Essential City services will continue. These include:

  • Police
  • Fire
  • Dispatch
  • 311 Customer Service
  • 61st District Court
  • Building and construction inspections
  • Cemeteries
  • Code enforcement
  • Mobile GR-Parking Services
  • Parks maintenance and forestry
  • Public Works
  • Refuse and recycling
  • Streets and stormwater
  • Streetlighting
  • Traffic Safety
  • Water and sewer

Whitmer’s executive order directs all Michigan businesses and operations to temporarily suspend in-person operations that are not necessary to sustain or protect life and directs residents to stay in their homes unless they are part of the critical infrastructure workforce, engaged in an outdoor activity or performing tasks necessary to the health and safety of themselves or their loved ones.

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