Credit union exec named national Professional of the Year


Kristen Davidson. Courtesy Consumers Credit Union

A vice president of organizational development at a credit union in the region recently earned a national honor.

Kristen Davidson of Kalamazoo-based Consumers Credit Union was named Professional of the Year by the HR & Organizational Development Council of the Credit Union National Association, or CUNA.

The organization recognized Davidson for her professional and organizational development initiatives that have improved employee satisfaction and engagement at the credit union.

Davidson was one of three individuals honored last month at the 2017 CUNA HR & Organizational Development Council Conference in Las Vegas.

Crossing internal "boundaries"

“Kristen’s greatest attribute is the fact that she has the openness to learn how to integrate marketing, membership and employee training,” said Lynne Jarman-Johnson, chief marketing officer, Consumers Credit Union. “She is able to collaborate them, and while a lot of people want to silo what they do, she seeks to cross those boundaries.”

Consumers said its most recent employee satisfaction survey found employee engagement was rated 4.48 out of 5, the organization’s highest rating to date. Davidson’s work was partly credited for the high score.

“Kristen challenges us to pursue initiatives that lead to the best possible work environment for our employees,” said Kit Snyder, CEO, Consumers Credit Union. “She’s an integral part of our team, and we’re so proud of her.”

Davidson’s background

Davidson has been with Consumers Credit Union for four years, where she has been responsible for the creation of an in-house leadership program, overhauling the annual review process and establishing initiatives to enhance employee collaboration and learning.

Davidson is a member of CUNA’s HR & Organizational Development Council and also participates in the Kalamazoo Human Resource Management Association.

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