University of Michigan Health-West pilots AI patient documentation

Courtesy University of Michigan Health-West

University of Michigan Health-West is providing enhanced patient care with the use of AI-powered patient documentation.

The health system introduced the Dragon Ambient eXperience (DAX) by Nuance earlier this year to 13 providers throughout primary and specialty care settings.

The software captures and transcribes all patient conversations to create clinical documents in the exam room automatically.

“We have already discovered multiple advantages to suggest that Nuance DAX could become a transformative innovation for our organization,” said Dr. Lance M. Owens, chief medical information officer, U-M Health-West. “This technology captures documentation automatically and removes the computer as a barrier between providers and their patients and enables better patient provider engagement. It is yet another way we are relentlessly pursuing our vision to deliver innovations that change care and care that changes lives.

Providers using the new technology said they saw increased accuracy and more thorough documentation without having to divide their attention between the patient and the computer. One provider saw a 31-minute decrease per day in documentation, while another saw an average reduction of documentation time by five minutes per appointment.

“University of Michigan Health-West is a model for the deep partnerships needed to transform health care delivery and empower physicians with the advanced technology they need to provide personalized patient care,” said Diana Nole, executive vice president and general manager of Nuance. “Nuance DAX works seamlessly in the background, unlocking the physician from the burden of administrative tasks and enables them to focus solely on the patient. This was our vision when introducing Nuance DAX, and now, together with our customers like the University of Michigan Health-West, we are bringing that vision to life by delivering an enhanced patient-provider experience.”

Patient surveys conducted at Nuance DAX technology pilot sites showed patients felt like their visits were more of a personable conversation and noticed the provider spending less time typing on the computer.

“The benefit to patients is becoming readily apparent. By reducing the documentation burden, we allow providers to focus on delivering the best care for their patients and stronger patient-provider relationship,” Owens said.

“As we continue to track key metrics during the pilot, we plan to roll out the system for all primary care physicians over the next year. We see potential to expand for specialty use, in the emergency department and nursing settings in the near future.”

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