Health system launches telemedicine app


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Patients can now access services from a local health care system through a new mobile app.

Grand Rapids-based Spectrum Health said last week it launched its MedNow app for consumers.

The app gives consumers access to health care providers directly from their mobile devices, allowing them to schedule appointments and conduct video visits.

The MedNow app was designed and implemented with a focus on “consumer engagement and ownership of the virtual experience.”

At the start of the visit, a medical assistant will greet the user, gather medical information and provide any necessary technical support. In doing so, MedNow “combines the latest technology with a human touch.”

“Consumers have been asking for more and better digital engagement,” said Tina Freese Decker, EVP and COO, Spectrum Health. “The MedNow app is in response to those demands. Not only will the MedNow app save patients time, it also makes us more effective in delivering care when and where it is needed most.”

Since Spectrum Health’s MedNow-branded telemedicine service began in 2014, nearly 20,000 people have used the service for low-acuity conditions, such as rashes, sinus problems and the flu.

“We wanted to build a dedicated app from the beginning, but first we needed input from our consumers,” said Joseph Brennan, senior director, Spectrum Health MedNow. “We took that feedback and used it to improve upon the MedNow experience.”

The app is available for iPhone and Android devices.

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