2021 Newsmaker: Tony Sarsam

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Tony Sarsam

President, CEO

SpartanNash

2021 brought about an enhanced shopper experience for SpartanNash customers as the Byron Center-based food distributor and grocery retailer expanded its footprint and strengthened customer service offerings for grocery and health.

The July opening of its 55,000-square-foot micro-fulfillment center located in Caledonia serves 24 West Michigan grocery stores by fulfilling orders for its proprietary online shopping, pick-up and delivery service, Fast Lane. The fulfillment center serves Ada Fresh Market, D&W Fresh Market, Family Fare and Forest Hills Foods stores throughout the area and boasts a 16,000-product capacity with the ability to fulfill more than 1,000 Fast Lane orders per day.

“Fast Lane has been a tremendous value-add for our store guests as the pandemic heightened the importance of safe, efficient grocery shopping, pickup and delivery,” said Tony Sarsam, SpartanNash president and CEO. “The micro-fulfillment center is an exciting investment designed to further elevate the Fast Lane shopping experience as we strive to continuously improve our fulfillment speed and product availability.”

Fast Lane subscribers also experienced enhanced services in 2021, including half-off delivery in select locations and exclusive cost savings on a variety of items each month.

In the battle against COVID-19, SpartanNash also partnered with the U.S. Department of Health and Human Services to roll out the free COVID-19 vaccine at its 84 company-owned pharmacies in January. In June, SpartanNash also partnered with Bonum Health to provide telemedicine services at all company-owned pharmacies.

“The SpartanNash partnership with Bonum Health promotes equitable access to U.S. board-certified providers and allows any guest who may be uninsured, underinsured or simply looking for cost savings with immediate, high-quality care,” Sarsam said.

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