Online dispute resolution tool comes to Muskegon, Manistee, Mason and Oceana counties

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Muskegon, Manistee, Mason and Oceana counties are now the latest to have access to the Michigan Supreme Court Office of Dispute Resolution’s free online tool, MI-Resolve.

“Keeping the virtual doors of justice open to everyone in Michigan has never been more important,” Chief Justice Bridget M. McCormack said. “Confronting the COVID-19 crisis makes closing the justice gap all the more urgent. Opening up online dispute resolution to Muskegon, Manistee, Mason and Oceana counties represents a huge step toward achieving that goal.”

MI-Resolve allows parties to go online to negotiate and resolve disputes between them that are typically filed as small claims, general civil or landlord-tenant cases in the district court. Parties also can have a Community Dispute Resolution Center mediator help resolve disputes.

If disputes are resolved, the system will produce the necessary court forms for filing in the individual courts.

Types of cases that have been managed through MI-Resolve to date:

  • Repayment of vehicle and personal loans
  • Nondelivery or quality of goods and services
  • Car accident (attempts to collect the deductible)
  • Landlord/tenant (return of security deposit and disputes over the amount of security

deposit withheld, completion of repairs on rental homes)

  • Return of private property between parties ending a domestic relationship
  • Completion of repairs or home improvements (contractor/home repairs)
  • Neighbor use of property that doesn’t belong to them; building fence on neighbor lot

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