Meijer is offering free support to blind and low-vision customers by partnering with the Aira app to increase accessibility and ease in their shopping trip.
Aira is a service that connects blind and low-vision people to highly trained, remotely located agents through the cameras of their smartphones. At the touch of a button, Aira will connect customers who need immediate visual assistance with anything from reading in-store signage to product labels.
Meijer is among the first in the Midwest to provide customers free access to the app while shopping at any of its supercenters or neighborhood markets.
“Our mission is to enrich lives in the communities we serve,” said Tim Williams, vice president of diversity and inclusion at Meijer. “We are happy to offer this tool that ensures our low-vision customers experience the same independence as any other customer with quick and easy access to the information they need.”
While Aira has previously been accessible for a per-minute fee in Meijer stores, the new partnership provides customers the option to shop without paying a premium for accessibility.
The Aira app is available to download at aira.io.